Support

 FAQ  EMC – Getting Started ERC – Getting Started Inletex Product Matrix

 

 

Full Support

Eligible products: Inletex Easy Remote Control Pro/Enterprise, Inletex Easy Meeting Classic Pro

Inletex will fully support all Inletex Pro/Enterprise components. Support representatives will have full responsibility to completely diagnose and resolve any problems related to Inletex service. All reasonable efforts will be made to find a resolution.

In order to obtain support the customers have to sign in with their Inletex account (created during the purchase process) and open a support ticket.

Inletex Support Portal is available 24/7. Response time is 1 business day.

 

Best Effort Support

Eligible products: Inletex Easy Remote Control Free, Inletex Easy Meeting Classic Free

Inletex will provide best effort support to Inletex Free products. Support representatives will make their best effort to troubleshoot cases in standard fashion unless the issue is deemed a non Inletex technology-specific issue. Support representatives will diagnose and attempt to resolve any issues related to the Inletex components but will not have responsibility for resolution. It may be necessary for the customer to explore other alternative support agencies for additional support.

In order to qualify for best effort support the customers have to complete the one-time registration process, sign in with their Inletex account, and open a support ticket.

Response time for the best effort cases is not guaranteed but usually ranges between 2 and 4 business days.

 

Premium Support

If your support requirements for Inletex products are not met by our Full Support model (i.e. less than 1 business day response time or telephone support is required) please contact us for additional support options.